With 8,5000 end users accessing over 5000 documents and a team of 80 SimplyBiz staff managing the uploads, creating a UX where not only finding the item one was looking for was intuitive but the administration of this vast system was straightforward was our solution.
Gencia was tasked with completely over-hauling an archaic document store that was leaving thousands of users frustrated on a daily basis. Organising the current catalogue of compliance documents, as well as enabling the client to easily upload and categorise new documents meant creating a digital solution that focused on multiple user perspectives.
Simplicity and legibility were the key to making this document store easily navigable. Creating a clean interface with identifiable icons for the myriad of documents housed within the system, means the user never feels overwhelmed when looking for that one specific item they need.